top of page

Privacy Policy

Company Name: The Creative Duck
Contact email: Nicola@thecreativeduck.co.uk

Our website is built and hosted on the Wix.com platform, provided by Wix.com Ltd.

What Information We Collect

We collect limited personal data through:

  • Technical and usage data – such as IP address, browser type, and device information via cookies and analytics.

  • Payment data – when you make a purchase, your payment details (e.g. card type, payment method) are processed securely by our payment providers. We do not store or have access to full card details.

How We Collect Information

When you conduct a transaction on our website — such as booking a service, filling in a form, or subscribing to updates — we collect the personal information you give us. This information is used only for the specific reasons stated in this policy.

Why We Collect Personal Information

We collect personal and non-personal information to:

  • Provide and operate our services effectively.

  • Offer you customer assistance and technical support.

  • Contact you with general or personalised service-related notices and promotional messages.

  • Create aggregated data and statistics to improve our services.

  • Comply with any applicable laws and regulations.

How We Store, Use, Share, and Disclose Information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to offer our services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications. They store your data on secure servers behind a firewall.

If you make payments through our site, all direct payment gateways offered by Wix.com follow PCI-DSS standards, helping ensure secure handling of credit card information.

We do not sell your personal data to third parties. We may share your information with trusted service providers, professional advisors, or legal authorities if required to comply with the law.

Payments

We use Wix Payments and Apple Pay to process payments securely. When you make a purchase, these providers collect and process your payment information (such as credit/debit card details, billing information, or digital wallet details).

  • We do not store your full payment details on our servers.

  • Payment information is encrypted and handled directly by Wix Payments or Apple Pay.

  • These providers may transfer data outside the UK/EU, but safeguards are in place to protect your information.

 

For further details, please see:

How We Communicate with You

We may contact you to:

  • Provide updates about your account or transactions.

  • Troubleshoot problems or resolve disputes.

  • Collect fees or payments owed.

  • Gather your feedback through surveys or questionnaires.

  • Send updates about our company or services.

  • Enforce our User Agreement or applicable laws.

We may reach out by email, telephone, text messages, or postal mail.

How We Use Cookies and Tracking Tools

We use cookies to:

  • Provide a great experience for visitors and customers.

  • Identify registered members.

  • Monitor and analyse website performance and usage.

  • Ensure our platform remains secure.

When you visit our site, you can choose whether to accept or decline non-essential cookies. You can also adjust your browser settings to block cookies at any time.

For more information on cookies, visit All About Cookies.

​

Google Analytics:
We use Google Analytics (Universal Analytics) to understand how visitors use our site and improve it. Google may use the data collected to personalise ads on its own network.
Learn how to opt out: Google Analytics Opt-out.

Your Rights

You have the right to:

  • Access any personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your personal information (where legally permitted).

  • Withdraw consent for processing your data.

  • Complain to the UK Information Commissioner’s Office (ICO) if you’re concerned about how we process your data.

To exercise any of these rights, please contact us using the email address above.

Withdrawing Consent

If you no longer want us to process your data, please contact us at [Insert Email Address].

Privacy Policy Updates

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted here with an updated date, so please review it regularly. If we make material changes, we’ll notify you here so you’re aware of what information we collect, how we use it, and under what circumstances we may disclose it.

Questions & Contact Information

If you have any questions or want to access, correct, or delete any personal information we hold about you, please get in touch:

The Creative Duck
Email: nicola@thecreativeduck.co.uk

bottom of page